Frequently Asked Questions

For local moves we charge an hourly rate based on the truck size and number of movers: from $130/hr + GST for 2 movers and a 4.5T truck, or $150/hr + GST with a 6.5T truck. Minimum 2 hours, plus a call-out fee based on distance. For long distance and regional moves we give you a quote upfront, before you book.

Yes. A call-out fee applies based on the distance to your pickup address. Every move is different, so we confirm the exact amount in your quote, before you book. No surprises on the day.

No. Our hourly rates are shown excluding GST, so GST (10%) is added to the final invoice. We show it this way so you always know exactly what you're paying, with no surprises.

Yes. To secure your date we take a deposit equal to 2 hours of your move. It's deducted from your final bill and reserves our team exclusively for you on that day.

After your deposit, you pay the remaining balance once the job is finished and you're happy with everything.

No. We don't add "stair fees" at the last minute. Our hourly rate includes all standard access. If access is exceptionally difficult (like a narrow spiral staircase), we'll talk about it when we quote, never as a surprise on the day.

Yes. We do direct trips to Geelong, Ballarat, Bendigo, Traralgon, Shepparton and other towns across regional Victoria. Your belongings stay on one truck with the same crew from pick-up to delivery.

Yes. Our rubbish removal service lets you declutter before the move, so you only pay to move the things you're keeping.

Yes. We offer end of lease cleaning to help you get your bond back, and move-in cleaning so your new home is fresh when you arrive.

Yes, we hold Public Liability Insurance. We also take great care with every item: blankets, shrink wrap and straps are used on every move. If you'd like extra cover for your belongings while they're in transit, you can arrange transit insurance through your own insurer.

Fragile items are wrapped in bubble wrap and padding. For mirrors, artwork and glass tabletops we use cardboard corners and edge protectors. You can also book our packing service and we'll handle everything.

We recommend being there at the start to give access and instructions, and at the end to check everything is in place. If you can't be there, please arrange a trusted person (family, friend or property manager) to be on site.

Yes, it's included. Our trucks carry tool kits, so we can take apart beds, tables, desks and modular furniture and put them back together at your new home. Screws and fittings are bagged and labelled so nothing gets lost.

We pride ourselves on punctuality. We call about 30 minutes before arriving and aim to be there right on the scheduled time. If traffic changes anything, we let you know straight away.

Clear the pathways, arrange parking if you can, and label anything that shouldn't be moved. If you've booked our packing service, just relax. Otherwise, have your boxes packed and fragile items clearly marked.