Last updated: 4 November 2026
Level Up Movers ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you request a quote, book a move or contact us by phone, email, WhatsApp or our website form, we may collect:
When you visit our website we also collect general usage information through cookies, such as pages visited, device and browser type and approximate location. See section 4.
We use your personal information to:
We do not sell or rent your personal information. We only contact you about your enquiry or booking, and you can ask us to stop contacting you at any time.
We only share your information with service providers that help us run our business, and only as needed:
Some of these providers may store information on servers outside Australia, including in the United States and Europe. We use well-known providers that keep information secure under their own privacy policies.
We may also disclose information where the law requires it.
Our website uses cookies, including Google Analytics and Google Ads cookies, to understand how visitors use the site and to measure our advertising.
When you first visit, a banner lets you Accept or Decline these cookies. If you decline, analytics and advertising cookies are switched off for your browser. You can change your choice at any time using Cookie Preferences at the bottom of any page, or by clearing cookies in your browser settings.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Only people who need it to carry out your move can access it. No method of sending information over the internet is completely secure, so please don't send payment details through our website form or by email.
We keep your information only for as long as we need it for the purposes above and for our legal and tax record-keeping obligations. After that, it is securely deleted.
You can ask to see the personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it where we're not required to keep it. Just email [email protected] and we'll respond within 30 days.
If you have a concern about how we've handled your personal information, please contact us first so we can try to fix it. We'll respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.