Frequently Asked Questions

How do you calculate the cost?

For local moves, we charge an hourly rate based on truck size and number of movers. For long-distance moves, we provide a fixed-price quote. There are no hidden fees for stairs or fuel within our standard zones. We quote upfront and stick to it.

Is there a deposit required?

Yes, we require a small deposit to secure your booking date. This is deducted from your final bill and ensures our team is reserved exclusively for you on that day. The remaining balance is due after the move is completed.

What payment methods do you accept?

We accept cash, bank transfer, and all major credit cards (Visa, Mastercard, American Express). Please note that bank transfers must be cleared before the move begins. Card payments can be made on the day.

Do you charge extra for stairs?

No. Unlike many removalists, we don't add "stair fees" at the last minute. Our hourly rate includes all standard access. For exceptionally difficult access (like narrow spiral staircases), we'll discuss this during the quote stage, never surprise you on the day.

Are my belongings insured?

Yes. We hold comprehensive Public Liability and Transit Insurance. This covers your goods in the event of major incidents like accidents, fire, or collision. We also take extreme care with every item—our team uses blankets, shrink wrap, and straps on every move.

Do you move fragile items like pianos?

Yes, we are trained to move upright pianos, antiques, and other valuable items. Please let us know during the booking process so we can bring the specialized equipment (trolleys, heavy-duty straps, extra padding) required. Additional charges may apply for grand pianos.

What about fragile items like glass and mirrors?

We wrap all fragile items in bubble wrap and padding. For mirrors, artwork, and glass tabletops, we use specialized cardboard corners and edge protectors. You can also purchase our full packing service where we handle everything.

Do I need to be present?

We recommend being there at the start to provide access and instructions, and at the end to check everything is in place. If you can't be there, please arrange for a trusted representative (family, friend, property manager) to be on site.

Do you disassemble and reassemble furniture?

Yes, this is included in our service. Our trucks come equipped with tool kits. We can disassemble beds, tables, desks, and modular furniture, and reassemble them at your new home. We also mark hardware bags so nothing gets lost.

How early do you arrive?

We pride ourselves on punctuality. We call 30 minutes before arrival and aim to be there exactly at the scheduled time. If we're running early or late due to traffic, we always communicate with you.

What should I do to prepare?

Clear pathways, have parking arranged if possible, and label any items that shouldn't be moved. If you've booked our packing service, just relax—we'll handle everything. Otherwise, have boxes ready and fragile items clearly marked.

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Brunswick & Greater Melbourne